We are FLIGHT PATROL CLUB Ltd, registered in the UK company number 16223187 at 448-452 CHESTER ROAD, MANCHESTER, M16 9HD.

This Privacy and Cookies Policy (and any other documents referred to herein, collectively, this "Policy") sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. For the purposes of the applicable data protection legislation (including the General Data Protection Regulation ("GDPR") and the applicable national data privacy legislation), Flight Patrol Club is the data controller of personal information we hold about you. Our Data Protection Officer is Blal Choudhry, who can be contacted at blal@flightpatrol.com.

Please read the following carefully to understand our views and practices regarding your personal data or personal information, how we will treat it and the cookies that we use, as well as the rights you have in respect of our use of your personal information. By using our Services, you are accepting and consenting to the practices described in this Policy.

What This Policy Covers

• This Policy applies to your use of Flight Patrol Club’s  products and services, including our website, email alerts and other services we may from time to time create and offer (collectively, the "Services").
• This Policy does not apply to the practices of people or companies that Flight Patrol Club does not own, control, employ or manage, except where incorporated by reference within licensing arrangements with third parties.
• Our Services use cookies and other technologies to distinguish you from other users. This helps us to provide you with a good experience when you use our Services and also allows us to analyse and improve our Services. For detailed information on the cookies we use and the purposes for which we use them, see our Cookies policy below.
• Minors - You must be at least 18 years old to register, subscribe for or otherwise use Flight Patrol Club's Services because Flight Patrol Club is available only to individuals who can form legally binding contracts under applicable law. Flight Patrol Club does not knowingly collect or use any information relating to individuals under 18 years old.

When we collect your personal information

Flight Patrol Club collects personal information about you when you:

• Visit and use our Site or Services
• Register, subscribe for or sign in/up to our Services;
• Send or receive email communications to or from Flight Patrol Club,
• Voluntarily provide us personal information, including by email and other correspondence;
• Contribute feedback, reviews, questions, comments, media (images, videos, audio), posts or discussions through our Services, our social media channels, or customer service channels.

Personal information that we collect from you

1. Personal information that we collect through our Services

When you subscribe to or use our Services, we may (depending on the device and Services you are using) collect the following personal information from you:

• Contact information such as name, email address, country of residence, and mobile number, username, and password;
• Billing information such as credit card information and billing address;
• Information concerning your personal preferences and travel features, such as preferred travel deals, departure and destination airports, travel plans, holiday styles and any other personal interests you share with us;
• Information about your transactions with us and our business partners (such as payment providers) through your use of our Services e.g. upgrading, renewing, payment events, downgrading or cancelling;
• Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform;
• Information about your use of our Services, including the full Uniform Resource Locators (URL), clickstream to, through and from our Site (including date and time), page response times, download errors, length of time spent on screens, interaction information (such as scrolling, mouse movement, touch, click and link events) and methods used to browse away from the page;
• Information that you give to us by filling in forms on our Services, giving feedback, reviews or reporting a problem with our Services and corresponding with us by phone, e-mail or otherwise

2. Personal information that we obtain from Third Party Sources

• We may collect information through the use of third-party web analytics services (such as Google Analytics) to provide information such as the number of visits to a particular page, or the amount of time spent on a website;
• We may use information from you and third-party sites to show you relevant advertising on third party sites and social networks (e.g. Facebook, Google, Instagram, Reddit, Snapchat, LinkedIn, and X). If you do not want to be shown targeted advertising messages from Flight Patrol Club, third party sites may allow you to request not to see messages from specific advertisers on that site in the future. In addition, social media providers, such as Facebook, may send us information about you in line with their policies. If you wish to prevent that sharing, you can do so by editing your Facebook privacy settings or the relevant settings/preferences for other social media providers;
• Our payment providers (Stripe and Apple) may provide account information to us related to your transaction e.g. name, address, geo location based on your payment method.

How and on which legal basis we use your personal information

Our legal basis for collecting and using your personal data depends on the personal data concerned and the specific context in which we collect it.

1. When we fulfil a contract or to take steps linked to a contract

• To carry out our obligations arising from any contracts entered into between you and us (e.g. to send payment reminders, receipts, or notices) and to provide you with the products or services you have requested from us or through our Services and with information about these products and services.

2. Under certain circumstances, when you give us your consent

• When this is in accordance with your marketing communications preferences or alert settings, we may send you emails from Flight Patrol Club relating to our Services. You can opt-out of our marketing communications at any time (see "Your data protection rights" below);
• To allow you to participate in interactive features of our Services when you choose to do so and to customise the content and provide targeted advertising for our Services, as well as to improve our Services.

3. When we pursue our legitimate interests

• To provide you with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. Where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this;
• To notify you about changes to our Services;
• To administer our Site and Services and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes, soliciting feedback and reviews about our Services and your experience using them;
• To improve our Site to ensure that content is presented in the most effective manner for you and for your computer and as part of our efforts to keep our Site safe and secure;
• To provide you with Flight Patrol Club's Services and to improve and promote our Services;

4. For purposes which are required by law

• In case of requests by governments or law enforcement authorities conducting an investigation; and
• In order to fulfil any other legal obligations under the applicable law.

When we share and disclose information

1. Flight Patrol Club does not rent or sell personal information about you to third parties; however, we reserve the right to share the personal information we collect about you with third parties or our service suppliers when we have your consent or pursue our legitimate interests under the following circumstances:

• When core features are delivered or supported by third party suppliers who are supplying their services to us as Data Processors for the sole purpose of delivering our Services (e.g. sending emails, storing data);
• If you are making a purchase through our Services, we often work with third parties and trusted business partners, such as Stripe and Apple, to securely collect your credit card, billing address and other verifying information. Our third-party partners are required to follow accepted industry standards to protect the personal information they receive and/or process on our behalf. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet, or method of electronic storage, is 100% secure and thus we cannot guarantee its absolute security;
• We may also provide data to our third-party analytics partners, such as Google Analytics, for the purposes of tracking usage information and site traffic. We will share your personal information only as necessary for the third party to provide that service.

2. In addition, we may share your personal information with law enforcement, regulatory authorities, courts with competent jurisdictions, emergency services or other necessary third parties for legal, protection, security, and safety purposes, including:

• to comply with legal requirements, orders, or proceedings;
• to comply with laws or regulatory requirements and to respond to lawful requests and legal process;
• to perform fraud or credit checks, report or collect debts owed;
• to protect the rights and property of Flight Patrol Club, our agents, customers, and others, including enforcing our agreements, policies, and terms of use and protecting our network and physical assets; and/or
• to protect the safety of our employees and agents, our customers, or any person.

3. Furthermore, if we have a legal basis to do so (such as legitimate interests or for purposes required by law), we may share your data with any member of our group, which means our subsidiaries, parent company and its subsidiaries and affiliate companies in which Flight Patrol Club has control through either direct or indirect ownership.

Tracking technologies

• As is true of most web sites, we gather certain information automatically, process it on our servers and store it. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date, and timestamps of your clickstream data and of your events and interactions with our Services. We may combine this automatically collected log information with other information you provide, or we collect about you in order to improve the services we offer you, improve our marketing efforts, perform analytics, or improve site functionality.
• Flight Patrol Club and our technology, affiliate, service, or marketing partners may use cookies, server-side event tracking, pixel tags and scripts to monitor and analyse your use of our Services, to recognise you and personalise our Services to your preferences and to provide an automatic log-in process. Typically, no personally identifiable information is passed to our partners as your usage will be associated with an impersonal ID number or hashed identifier, not your email. If you prefer, you may set your computer preferences to decline cookies. Note, if you choose to decline cookies, you may not be able to fully experience all the features of our Services. For more information about our use of cookies, see our Cookies policy below.

Confidentiality and security of your personal information

• Flight Patrol Club takes industry-standard technical and organisational security measures to protect your user information under our company's control against loss, misuse, or alteration. However, the transmission of information via the internet is not completely secure. Although we will put in place appropriate security measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
• Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
• Our website includes links to other websites owned or operated by third parties whose privacy practices may differ from those of flight Patrol Club and are also likely to use cookies. If you follow a link to any of these websites, please note that these websites have their own privacy policies and the information you submit is governed by their privacy policy. We do not accept any responsibility or liability for the privacy practices of such third-party websites, and your use of such websites is at your own risk. We encourage you to carefully read the privacy policy of any website you visit.

Data transfer and storage outside of the EEA

The personal information we collect from you may be transferred to and stored at, destinations inside and outside the European Economic Area ("EEA"). It may also be processed by staff operating outside of the EEA who work for us or one of our suppliers. This includes staff engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.

Some of the jurisdictions outside of the EEA offer differing levels of protection in respect of personal information and may, in certain instances, be less protective than the jurisdiction you are typically resident in.

However, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy and have implemented the European Commission's Standard Contractual Clauses or make sure your data is protected by a vendor's Processor Binding Corporate Rules.

By submitting your personal data, you agree to this transfer, storing or processing.

Data retention

• We will hold your personal information on our systems for a maximum of 6 years unless required by law.
• Where we process personal data for marketing purposes or with your consent, we process the data until you ask us to stop and for a short period after this (to allow us to implement your requests). We also keep a record of the fact that you have asked us not to send you direct marketing or to process your data so that we can respect your request in future. This record will be kept for as long as we retain your personal data in accordance with this section.
• We may retain certain information associated with your account in our archives, including for analytical purposes as well as for recordkeeping integrity. The periods for which we retain your information depend on the purpose for which we collected it, and we use it.
• We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).
• When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible. If you request termination of your Flight Patrol Club account, it is our practice to deactivate your account and block further email deliveries to you within ten business days.

Your data protection rights

1. Under certain conditions, you have the right to require us to:

• Inform you about how your personal information is being used;
• Access and receive a copy of the personal information we hold about you;
• Request the correction of inaccurate personal data we hold about you;
• Require us to delete any information about you for which we do not longer have a lawful ground to use;
• Restrict our use of your personal information;
• Provide you with your personal information in a usable electronic format and transmit it to a third party (right to data portability); and
• Cease carrying out certain processing activities based on the legitimate interests' ground unless our reasons for undertaking that processing outweigh any prejudice to your data protection rights.

2. If you wish to make use of one of the above rights, you can do so at any time by contacting us using the contact details provided under the "How to contact us" heading below. (We may require you to prove your identity with approved forms of identification).

3. You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the "unsubscribe" or "opt-out" link in the marketing emails we send you.

4. Similarly, if we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.

5. You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact the UK Information Commissioner https://ico.org.uk/

6. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. Our Data Protection Officer is Blal Choudhry, who can be contacted at blal@flightpatrol.com.

Changes to our Privacy Policy

• We may update this Policy from time to time so you may wish to check it each time you use our Services or submit personal information to us. We will post any update(s) to this Policy on our Site. All update(s) will be effective immediately on posting. If you do not agree to these changes, please do not continue to use our Site or Services to submit personal information to us.
• If we make any material changes in the way we treat personal information, we will notify you by including a notice in an email sent to the primary email address in your Flight Patrol Club account or by placing a prominent notice on our Policy web pages and/or our home page.

Cookies Policy

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies:

• Strictly necessary cookies: These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website or use our payment services.
• Analytical/performance cookies: They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality cookies: These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
• Targeting cookies: These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website more relevant to your interests.
• Affiliate tracking cookies: These cookies record your visit to our website and any subsequent purchases; they do not identify any individual. This information will be shared with our affiliate platform providers.
• Third party cookies: These are cookies dropped by services we use to provide features on our site. Some third-party cookies may be strictly necessary because they are required for essential site operations like payment processing.

Non-essential Cookies

Where we use non-essential cookies, we will seek consent and if you reject the same, you may do so by exiting the website.

How to contact us

If you have questions about this Policy, regarding disclosure of personal information to third parties should it ever occur, or about data we may hold about you, please email us at info@flightpatrolclub.com. Alternatively, you can write to us at our registered address.

Policy Implemented - 22nd April 2025

Last reviewed - 22nd April 2025